Team, Training & Service
Overview
A banya is a hospitality business where the product is created live, by people, every hour. We recruit, train and organise the team that delivers your service promise — from steam masters to front desk — and design the rituals and programs that turn a visit into a habit.
What’s Included
- HR architecture — org structure, roles, hiring profiles, compensation logic
- Staff recruitment & onboarding — sourcing, selection, probation design
- Training programs — parenie technique, safety, service standards, upselling
- Signature programs & master classes — авторские программы developed for your brand
- Service quality system — standards, checklists, mystery-guest audits, feedback loops
Process
- Service concept — what experience the brand promises
- Team design — who delivers it and how many people you actually need
- Hiring & training sprint — assembled and trained before opening
- Quality loop — audits and retraining after launch
Outcomes
An operating team that runs without the founder in the steam room: documented standards, trained people, and programs guests book by name.